Yes. The data is encrypted so as to provide protection over the Internet. All
data is backed up nightly. Because TAonline employs password protection, no
other store can access your information.
Q.
Will MBS share or sell my data or information to bookstore contract management companies?
A.
No. MBS will not share or sell your data with any bookstore management company.
We put this in writing.
Q.
What happens to my data if I decide to exit the agreement?
A.
The data is saved both on hard disk and external media for protection and
archival purposes and will be provided to you on request.
Q.
What happens if the server hosting my TAonline store in the MBS offices fails?
A.
MBS has employed the most reliable server available, the IBM iSeries Server.
The IBM iSeries Server availability rate is over 99.97%, and it employs
state-of-the-art RAID technology to protect the disk drives and your data. MBS
also protects the main customer service event on TAonline (buyback) with a
buyback application loaded on a local PC in your store in order to provide
backup and ensure that you always have the capability to purchase books
electronically. The ability to submit ASAP orders is also protected as MBS
Realtime Ordering would still be available to you in the event of a disruption
in service on the TAonline server. Your Account Manager will assist you
directly during such an event to ensure that you continue with little or no
disruption in your textbook management activities.
Q.
What happens if my Internet connection fails?
A.
No data is lost. But, in the unlikely event your connection to the Internet
fails, your MBS Account Manager is available to work with your store in real
time until your connection is restored and you regain access.
Q.
Are there issues with my campus firewall?
A.
No. TAonline data appears like normal secured traffic to network routers and
firewalls.
Q.
What equipment do I need to use TAonline?
.
A Pentium PC running Windows 98 or higher
.
A laser printer attached to the PC workstation
(Network printers can also be accessed if configured on the PC.)
.
High-speed Internet access via the campus backbone
connection, DSL, or cable modem
.
An Internet browser (Microsoft Internet Explorer v5.0+ or
Netscape v4.0+)
Q.
Is there a limit to the number of PC workstations and users I can have accessing TAonline at any given time?
A.
No. There is no limit to the number of PC workstations you can have accessing
your store on TAonline. You are not tied to a single PC workstation to perform
the text management activities for your store. You may have multiple people
performing the same or different tasks on the TAonline application at the same
time.
Q.
Does the TAonline application affect any of the other programs I have on my PC?
A.
No. The application will not interfere with any other application you have on
your PC.
Q.
Can I access TAonline from my home or while traveling?
A.
Yes. With a PC and a high-speed Internet connection, you can access your store
anytime and anywhere.
Q.
What type of backups or data saves do I need to perform?
A.
None of any sort. MBS performs all backups and data saves for your store. This
is done each day to both internal disk on the server and to media for off-site
storage protection. You have no maintenance to perform on the server or the
application. We do this for you.
Q.
Do I have to load my textbook database or future software enhancements?
A.
No. MBS does this for you, ensuring that the most up-to-date MBS Database is
available to you.
Q.
Can I start today?
A.
Absolutely. Your MBS Wholesale Representative can sign you up today, or you can
call 866-878-0197. We'll answer your questions and get you started right away.
FAQ